Refund Policy

1. Service-Based Work

Einstein Surface & Environmental Services provides commercial cleaning services that are scheduled, labor-based, and performed on-site. Due to the nature of our work, services are not eligible for traditional refunds once completed.

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2. Satisfaction Commitment

We stand behind the quality of our work.

If you are not satisfied with the results of a completed service, you must notify us within 48 hours of service completion. We will review the concern and, if warranted, return to address the issue at no additional cost.

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3. Scope of Work

All services are performed based on the agreed-upon scope outlined in the quote, proposal, or service agreement.

Refunds will not be issued for:

• Conditions outside the original scope of work

• Permanent stains or damage that cannot be removed with standard cleaning methods

• Pre-existing surface damage or deterioration

 

4. Deposits & Scheduling

For certain projects, a deposit may be required to secure scheduling.

Deposits are non-refundable within 24 hours of the scheduled service date

Cancellations made prior to this window may be eligible for partial or full refund at our discretion

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5. Cancellations & Rescheduling

We understand that schedules change.

Cancellations must be made at least 24 hours in advance

Late cancellations may be subject to a cancellation fee

We will make reasonable efforts to reschedule services based on availability

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6. Weather & Site Conditions

Services may be rescheduled due to weather or unsafe site conditions.

This does not qualify for a refund but will be rescheduled at the next available time.

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7. Payment Disputes

If there is a concern regarding billing or service, clients agree to contact us directly to resolve the issue before initiating a payment dispute.

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8. Contact Information

For service concerns, cancellations, or refund-related questions, contact:

Einstein Surface & Environmental Services
Email: gary@einsteinsurface.com

Phone: 210-912-7565